Customer Service Agent (Warranty Support) :DJ - (Milwaukee, WI)

Position details Description: Position title: WARRANTY CALL CENTER AGENT (Temp) RESPONSIBILITY LEVEL: Under specific direction from Team Leads, provides warranty support to the North America branch organization. Provides administrative services to branches by processing claim requests, answering questions and resolving warranty claims to completion. Processes data accurately and within designated timeframes. Ensures timely and quality responses to internal customers. PRINCIPAL DUTIES: 1. Assists customers with warranty creation using various tools such as SD Warranty, RMA, UPGNet, and other programs to be defined. Completes warranty management steps for assigned and unassigned customers. 2. Processes special concessionary claim (e.g., KDD, PWP, and UPG SI) requests and manages their progress through the appropriate approval process. 3. Assist SSNA branches and the business center in processing branch credits against warranty and concessionary claims. 4. Prioritizes claims based on established criteria.