STD Claims Examiner Experienced - RSL Direct - (EM11879) - (Portland, ME)

PRINCIPAL OBJECTIVES: To contribute to the overall success of Custom Disability Solutions objectives by providing timely and accurate support to our client companies and RSL Direct department. To manage appropriate adjudication of short-term disability claims in accordance with policy provisions. To initiate and facilitate case management and other ancillary services to assure optimum outcomes. ESSENTIAL DUTIES/RESPONSIBILITIES: * Promotes a positive customer service image through prompt, accurate and courteous responses to customer info needs. * Consistently adheres to the documented workflow guidelines and established procedures. * Maintains required levels of confidentiality. * Demonstrates competency in all modules of training program. Remains abreast of industry standards via internal/external continuing-ed. * Promptly and thoroughly investigates and evaluates claims within departmental and regulatory guidelines.