Member Services Specialist - Burlington - (Burlington, MA)

Description Responsible for overall member retention by delivering the highest quality customer service by listening and responding to all members. Assists members with account maintenance and articulates an extensive knowledge of Life Time Fitness products and services. Anticipates member needs and interests and recommends programs, products and services appropriately. The Member Services Specialist helps maximize member retention by connecting each member to the right people, place and program. Major Duties & Responsibilities Ensuring Exceptional Member Service * Greets and services members at the Activity Center in a friendly and professional manner * Responds attentively and promptly to member needs * Initiates, develops and maintains positive relationships with all members and guests * Answers and transfers phone calls in a timely and professional manner * Anticipates member needs and interests and recommend programs, products and services appropriately.