Underwriting Quality Assurance Analyst - (Woodland Hills, CA)

Come join Intuit as partof the Small Business Group Risk & Compliance Team. We arelooking for a Quality Assurance Analyst who is familiar with paymentsunderwriting processes and has background in executing audits. TheQuality Assurance Analyst will assist in developing and maintaining StandardOperating Procedures, executing audits, reporting deficiencies, and will beinvolved in remediating deficiencies through coaching andre-testing. Responsibilities: * Maintain an understanding of business operations * Assist in creating and maintaining a list of Standard Operating Procedures * Assist in documenting the Underwriting internal audit process to ensure adherence to policies and procedures * Maintain and refresh processes and documentation on an as-needed basis * Conduct audits of processes used and work completed by front line agents on a daily basis * Administer coaching, deliver feedback, and facilitate training to front line agents * Identify root causes for errors, reduction in quality performance