Technical Support - SQL & Customer Service - (Elkhart, IN)

Do you have an excellent blend of technical abilities, awesome client service & follow-up skills?Our client is a growing software company looking to add on to their Client Service team. In this exciting role you will provide assistance and phone/email support to clients using 1 of their HCM applications. You will be empowered to provide accurate and timely documentation of client info and recurring technical issues to support product programs and development for future software updates. Our client provides a supportive team environment with info sharing and good communication. In this role your primary objectives will include... Assessment of issues, critical and analytical thinking to provide excellent and timely resolution to client concerns Trouble shoot software concerns and make recommendations for correction and resolution Track technical issues and updates in customer management system Resolve customer concerns regarding system implementation, process, operations