Customer Service Representative - Part Time - (Indianapolis, IN)

General Responsibilities TheUltimate Choice Representativeis an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued background to our customers. This team player provides world class customer service to Hertz customers throughout the car rental process to understand the customer’s travel needs, promote Hertz’s products and services and resolve issues. The essential responsibilities and accountabilities are: Provide world class customer service to customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures. Personally welcome customers using a pleasant greeting and answer questions in a friendly manner. Resolve customer issues and concerns tactfully, using effective customer service techniques. Effectively communicate and offer ancillary products and services to enhance customer’s travel background. Answer questions and provide directions in a courteous and expeditious manner.