Customer Service Representative (Full-time) - (East Boston, MA)

General Responsibilities All Full time applicants MUST be available to work first, second, and third shifts, weekends and holidays. The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued background to our customers. This team player is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. The critical responsibilities and accountabilities are: Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner Provide the customer with an invoice and a full explanation of their fees