Technical Support Representative (Teller Software) - (Birmingham, AL)

Position overview Are you looking for an opportunity to utilize your software or technical support skills in a phone support environment? If so, this position may be perfect for you! Jack Henry and Associates is seeking to hire a applicant for an exciting role as a Technical Support Representative (Teller Software) for our Birmingham, AL office. This applicant will be working on ticket cases placed by banking customers using the teller systems for the Teller Support Team. This team supports in-house and all OutLink banks who are running Vertex teller system, as well as handling calls from banks that have migrated to Silver Lake and CIF 20/20 teller software. Applicants will have direct interaction with customers over the phone in this software support opportunity answering basic questions to technical support and guidance of the software.