Veterinary Service Technician - Consumer Affairs - (Omaha, NE)

Position description:Description Essential Duties and Responsibilities:Interpret, devise appropriate responses and answer telephone and e-mail inquiries from consumers regarding product related questions.Provide clear advice about products and product usage while providing customer service to consumers.Research, analyze and process incoming telephone calls or e-mail inquiries to effectively respond to questions in a timely manner.Manage consumer cases by working with veterinary professionals and consumers to gather critical details needed to determine the cause of an event from initiation to the closing of the case.Collect data from callers and input details into the database.Gain a thorough current expertise of all existing and future products.Collect data from callers and input info into the database.Provide superior service by listening to customers, providing responses and taking actions to resolve their needs.Provide service by listening to customers, assessing needs