Field Service Manager - (Modesto, CA)

The Field Service Manager (FSM) is the primary owner of the relationship with Installers, Independent Service Providers (ISPs), as well as the general contractor network that supports the Project Specialist programs (Interiors and Exteriors). The FSM manages service quality through regular interaction including site inspections, service provider meetings and reviewing customer satisfaction metrics to ensure company quality standards are met. The Field Service Manager (FSM) is also responsible for setting the standards for exceptional service when interacting with customers and service providers and ensuring that service providers are paid fairly and efficiently based on market conditions and rates while controlling expenses to protect profitability. This includes upholding high levels of integrity and trustworthiness as they represent Lowes within the community and Store population.