Insurance Representative I - (Fort Worth, TX)

Overview Summary of Responsibilities: The Insurance Representative (I) will be responsible for handling Insurance claims for repair, total loss or gap from inception to completion. The associate will be responsible for following Fair Debt Collection Practices Act as well as policies and procedures. Required functions: * Reviews and monitors all total loss, repair or gap claims on a daily basis. * Assists insurance adjusters with requests, questions and problems regarding any pending claim settlements. * Initiates contact with customers or agencies through outbound calls in an effort to negotiate payments or to satisfy any deficiency balances. * Makes recommendations to file lien holders claims or repossess to ensure all possible recovery efforts are evaluated. * Maintains losses at or below established guidelines for assigned job qualifications. * Service Inbound calls in accordance with Quality Assurance qualifications * Handles escalated customer/insurance agent calls routed from other departments.