Technical Manager (Augusta, ME) (Military Veterans Wanted!) - (Augusta, ME)

Job overview: The Technical Manager is responsible for the leadership of an in-home technical workgroup to achieve business results and goals. Position duties/Responsibilities: --- Reviews customer metric data and develops plan to improve satisfaction levels --- Utilizes workforce planning process to develop staffing qualifications that allow for profitable growth and customer satisfaction (Sales, Technical, Clerical, Supervisory) --- Monitors key performance to state of service, cost per call and productivity --- Recognizes and acts upon every opportunity to drive revenue through the embedment of the Value Added Services Program (VASP (ancillary sales)) throughout the district --- Partners with routing manager to adjust, improve, and compare actual hours to planner hours; conduct variance analysis by workgroups/call loads --- Partners with the Region Routing Office to adjust and improve the routing process, as well as to ensure technician data (schedules, seed points