ICAN Research Specialist - (Vernon Hills, IL)

Job summary - ICAN Research Specialist (17001878) Position details ICAN Research Specialist-17001878 Description The ICAN Research Specialist provides pre-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our incident management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business. Key Areas of Responsibility Timely resolution of incidents flowing through ICAN’s incident management system requiring: Research and/or tracking of an order Contacting vendors for pricing, order status, tracking etc Expediting a pick on ...