Manager, Airport Customer Operations - (Las Vegas, NV)

Location: McCarran Intl Apt (LAS-TRML) Additional Locations: None Requisition ID:14981 Job details Manage, develop, and coordinate all customer related activities ensuring the highest level of customer satisfaction and background. Ensure efficient use of resources to achieve operational performance targets. Enforce all company and departmental procedures including safety and security. Principal Duties and Responsibilities Oversee day to day customer service operations including oversight of the Ramp & Bag Room activity in multiple facilities Review staffing requirements and bid schedules for all employees Communicate procedural changes to Customer Service Managers and frontline employees ensuring compliance Monitor and analyze trends to achieve on time performance Mentor and develop employees Identify areas which require improvement and develop and implement processes to achieve improved efficiency and productivity Enhance vendor relations and ensure contractual obligations are performed Responsible for