Lead Agent Job - (Washington, DC)

Carlson Wagonlit Travel SatoTravel ( CWTSatoTravel ) is seeking an engaging Lead Travel Counselor for our Washington DC onsite location. As a Lead Travel Counselor, you will be responsible for providing support to agents and fill in for Branch Manager when needed. Assist with monitoring, training, scheduling of employees and work assignments. Completing successful travel arrangements for CWT clients. Assists Travel Counselors on a real time basis with questions related to client specific policies, standards in building Passenger Name Records, and questions related to the use of various technical tools Assists Supervisor with monitoring customer service and computer skills and provides immediate feedback and coaching to develop travel counselors' skills.