Guest Services Specialist - (Waco, TX)

Job DescriptionGUEST SERVICES SPECIALIST - JOB DESCRIPTIONGeneral Description of DutiesA Magnolia Market Guest Services Specialist serves as a liaison, providing customers with details to address inquiries regarding products and services. Reporting RelationshipThis position reports to the Customer Service Manager. Essential Duties and Responsibilities Support Magnolia mission Effectively manage large amounts of incoming calls, emails, and live chats Identify and assess customers needs to achieve satisfaction Provide info about Magnolia products and services Provide accurate, valid and complete details by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Follow communication procedures