IT / Software / Systems: Senior Software Engineer - New York, New York - (New York, NY)

New York, NYThis major news publication is looking for an extraordinary technologist to join their Ecommerce/Customer Care team as a Senior Software Engineer. The Customer Care Technology team builds technical solutions and tools that enhance the customer background. They do this by developing new features, streamlining existing processes, and adapting solutions to the ever evolving needs of their vast Print and Digital business. Here Are Some Of The Exciting Problems That Engineers In This Group Are Working On: They're currently investing heavily in their Customer Care background and technology is a huge part of it. Their current CRM application as used by their call center agents is based on SugarCRM. This application is used by approximately. 500 customer care agents, who in turn handle 400,000 customer calls a month. They're also investing in self-service solutions across multiple channels such as IVR, chat, etc.