Hospitality & Tourism: Customer Service Specialist - Denver, Colorado - (Denver, CO)

GENERAL PURPOSE OF THE JOBThe Customer Service Specialist reports to the Call Center Manager and performs administrative and customer service tasks for our patients and Registered Nurses. The Customer Service Specialist answers incoming calls, responds to inquiries and provides program info telephonically and by email, outreaches to patients and providers for medical info, and performs various administrative tasks as required. ESSENTIAL DUTIES & RESPONSIBILITIES Answers and appropriately directs inbound calls Communicates program info to patients, providers, dialysis centers, and other caregivers both telephonically and by email Researches demographic info: follows a process that uses systems and external communication to track down patient demographics from details provided by payors Proactively follows up with physicians on missing labs, contacts providers for patient verification, calls patients for appointment reminders, and calls dialysis clinics for administrative follow-up as necessary Collects