Support Technician I - (Vallejo, CA)

Support Technician I CHMB has provided technology & business services for healthcare professionals for over twenty years. CHMB works with physicians and health systems nationally to successfully manage the revenue cycle and to optimize payment for services provided. Today, more than 6,500 physicians encompassing 45 different medical specialties rely on CHMB for their experience in delivering proven solutions to improve practice profitability and optimize healthcare technology investments General Job Purpose: Provide entry level software, hardware and network support for internal and external users in a call center environment. Analyze, diagnose and resolve user support requests within the Service Level Agreement (SLA). Document the process in our support ticketing system in a clear, concise and accurate manner. Identify, redirect, or escalate more complex problems to the level two technicians. Maintain an attentive, friendly, professional demeanor that exceeds customer expectations.