Client Care Specialist (Floating Teller) - (York, PA)

DESCRIPTION Responsible for processing customer transactions in an accurate, efficient, and customer-focused manner. DUTIES Following Bank policies and procedures, processes customer transactions, such as deposits and withdrawals. Builds brand awareness of York Traditions Bank and its value proposition by providing exquisite and responsive customer service. Performs back counter duties as assigned, such as proving the ATM and scanning documents. Answers and screens phone calls, taking ownership of providing basic details and resolving customer problems. Resolves customer complaints in a professional and courteous manner and uses these opportunities to identify additional needs. Handles routine maintenance and other servicing issues. Answers general questions and routine research requests. Remains current on York Traditions Bank products and services and their features and benefits. Listens carefully to customers to understand their financial needs and refers to team sales members as appropriate.