Customer Service Representative - (Dubuque, IA)

Position summary The Customer Service Representative directs, controls and coordinates various customer service functions. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and qualifications, and establishing and maintaining positive customer relationships. Duties & Responsibilities Performing or supervising the handling of all freight from shipper to receiver. Developing and maintaining a customer base according to geographic area. Communicating all service issues to the customer promptly. Selecting loads effectively through dedicated lanes, brokerage, and customer needs. Booking freight in each assigned area to ensure a balance of trucks and loads. Maintaining positive customer and driver relations. Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.