Level I/II Help Desk Support Technician - (Austin, TX)

Level I/II Help Desk Support Technician Position Location Naval Air Station (NAS) Corpus Christi, TX Job overview Contract personnel under this requirement shall be responsible for providing Help Desk support. Respond to and diagnose problems through discussion with users. Ensure a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Maintain the operation of the help desk and serves as focal point for customer concerns. Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support. Document,