Customer Service Manager - (Rohnert Park, CA)

CUSTOMER SERVICE MANAGER (full time, Rohnert Park) Are you naturally detail-oriented, but also have the expertise to see “the big picture”? Are you a top-notch problem-solver, including making sure you have all the info required to take the right course of action? Is your goal to instill a sense of pride and professionalism in your staff, with the ultimate aim of providing exceptional service to clients and customers? Are you able to instill a positive, “can-do” attitude in your staff, by example as well as through training and coaching? If so, we want to talk to you! VinoPRO is seeking an experienced Customer Service Manager to manage a team of seven Customer Service Representatives, with the goal of providing outstanding customer service for our clients in the wine industry. The Customer Service Manager is responsible for the overall performance of the team, including meeting team objectives and service levels agreements. This position reports to the SVP of Operations.