Trainer 1, St.Petersburg - (St Petersburg, FL)

Delivers learning curriculums and programs that include new hire and skill enhancement training within our Internet and Phone call center. This training includes, but is not limited to, ICOMS/CRM systems training, data, and operational training, new product or service launch details, soft skills and functional training. MAJOR DUTIES AND RESPONSIBILITIES Facilitates learning through a variety of delivery methods to develop participants? skill sets. This includes, Classroom Instruction, Virtual Training, Team Meeting Trainings, Conference Calls, Net Meeting Training, Train the Trainer sessions, Online Learning, Hands-on Labs and Peer to Peer Coaching. Supervises employees during training. This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.