Technical Support Specialist - (Newark, NJ)

Job details:The Technical Support Specialist will be part of a team responsible for providing virtual and on-site support for workplace devices, software and processes for end-users working globally. Takes full responsibility for the timely completion of IT problem resolution with a wide-variety of clients, including senior-level associates. Essential DutiesProvides virtual and in-person high touch support to executives and various customer personas, which allows for end users to receive dedicated support for any IT issue that may occur, and promised ultimate ownership and resolution.Coordinates with various support suppliers and internal IT services for assisting with the installation, configuration, troubleshooting, repair, and testing for site infrastructure equipment, including; network, desktop/laptop, servers, printers and other peripherals.