User Researcher - (Los Angeles, CA)

Our Customer Background/User Background Research Team is unique in its positioning. Primary Research, Voice of the Customer (VOC) and Market Intelligence (MI) are components of the Customer Background Research Program, supporting the User Background and Digital Product Development teams at our bank. As such, this organizational structure presents a unique opportunity for the CX Research Team to play an important role in providing insights into customer needs and painpoints, measuring the background, driving actions to address issues and helping with ideation to enhance the overall customer background. As the User Background Researcher, you will be part of the CX Research