Lead IT Support Engineer - (Manhattan, NY)
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. This NYC based role supports users in our NYC & SF office as well as a population of remote workers. In this lead role, you will manage our queue of the day-to-day support requests and actively respond to support requests. A typical day will include ensuring that all support tickets are assigned, working with the IT support team to ensure SLA and targets are being met, responding to support requests, account administration, and contributing to the varying "whatever it takes to get the job done" needs of our team. We are a small, growing team which means there are changing priorities, and plenty of opportunities for you to learn and contribute.
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From American Listed - 1 month ago