Technical Support Specialist Team Lead - (Carlisle, PA)

Job summary * Acts as Lead over local and regional technical support team. * Carries out work and implement standards as established by the System and Network Engineering Teams in regard to planning and supporting the plants in the areas of Desktop, WAN, LAN , Servers, and Disaster Recovery * Provides 2nd level diagnostic support along with the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers * Captures site specific network, server, and end device documentation * Creates / updates work instructions for new tasks or as the steps for existing tasks are modified * Ensures all documentation is in the proper format and stored in the location identified by TSS Team Lead.