Level II Technical Support Agent - (Augusta, GA)

Unisys (UIS) is a a worldwide info technology services and solutions company. UIS provides efficient, cost effective, & creative business solutions to help our clients deliver core business processes. UIS positions include roles in customer support and field operations, and professional roles such as IT consultants. A Service Desk Agent - L2 will be required to support Unisys Clients and the contractual service level in the achievement of prompt response, high-level customer service and technical support. The role focuses on delivering a high resolution result, is required to clearly articulate customer requirements, and interface with a variety of Unisys 1st level teams, 3rd level teams and 3rd party service providers. A Service Desk Agent - L2 will deal with all contacts to the Service Desk/ Managed Service Centre (MSC) including complex calls requiring a broad range of technical knowledge and people skills to assist diagnose and resolve issues.