Program Manager - (Bridgeton, MO)

Client Reference Code: 210791-3 Want to work on a team focused on transforming Quality and Customer Background across the enterprise? Join a team that is transforming the way we operate through cutting edge business intelligence. The Quality & VOC team leverages state of the art Nexidia Speech technology, Quality Central and NPM to unlock hidden insights. The team builds speech studies, automated quality programs, business intelligence insights and performance management mechanisms designed to support enterprise Quality, Voice of the Customer and Performance Coaching. The insights derived from speech solutions are designed to improve agent/leader performance, process capability, training effectiveness and a world class quality program. The solutions we design will deliver millions of dollars in ROI, improvements to the customer background, reduction in customer effort, enhanced risk mitigation and a vehicle to deliver consistent operational behaviors across 60+ call centers.