Procedures Writer - (Bridgeton, MO)

Client Reference Code: 210793-2 Want to work on a team focused on transforming Quality and Customer Background across the enterprise? Join a team that is transforming the way we operate through cutting edge business intelligence. The Quality & VOC team leverages state of the art Nexidia Speech technology, Quality Central and NPM to unlock hidden insights. The team builds speech studies, automated quality programs, business intelligence insights and performance management mechanisms designed to support enterprise Quality, Voice of the Customer and Performance Coaching. Job details: Provides support and coordination in the preparation, development and writing of new or revised technical, operating, maintenance, laboratory, or administrative procedures for the Quality, Speech Analytics and VOC teams. Drafts and/or revises procedures, descriptive manuals, data sheets, sketches and other documents to enable personnel to safely and correctly perform work. Responsibilities: