Help Desk Support - (Lafayette, LA)

Job overview The Service Desk Technician will provide technical support to users in an efficient and accurate manner and will be considered the firm’s front line. You will solve basic technical problems and provide support for clients by phone, e-mail, and remote connection, as well as assessing and escalating issues to the appropriate level of support. Position qualifications Provide 1st level contact and convey resolutions to customer Walk customers through issue solving processes and provide assistance Assess client issues and properly escalate incidents to the next level of support Follow up with customers, provide feedback and see problems through to resolution Enter and review time for support tickets Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services