Business Process Manager - (Stamford, CT)

Client Reference Code: 209358 JOB DETAILS Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Provides technical and analytical guidance to project team. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer background Tracks impact and performance metrics required to ensure project goals and objectives are met Serves as a resource to business owners and key stakeholders such as the Customer Service GVPs and associated Site VPs to assist them with implementing the customer service roadmap and making improvements/changes as legacy groups are aligned under a single playbook Provides administrative support related to projects Ensures project control systems are in place and integrates project data for decision makers