Customer Service & Support Representative - (Pittsburgh, PA)

Job description At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best background for our customers. As an IRA Operations consultant within PNC's IRA Operations organization, you will be based in Pittsburgh, PA.Job Profile Performs customer service activities and initiatives for a wide spectrum of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues. Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions.