Lead QA Engineer - (San Francisco, CA)

Lead QA Engineer Located near Downtown San Francisco, we are a cutting-edge computer software company offering expert "Customer Service" SaaS Platform.Top Reasons to Work with UsOur SaaS platform offers expert-powered chatbots to reward your power users for optimizing automatic answers and personally answering customer support questions.World-class companies like Airbnb, Autodesk, and LinkedIn are leveraging our unique expert-powered model to reduce contact center volumes and costsWhat You Will Be DoingResponsibilities:- Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met- Manage the work efforts of other QA engineers and make decisions for hiring, performance appraisals, and career planning of team- Develop and execute test cases, scripts, plans and procedures (manual and automated)- Develop and maintain test automation frameworks and test cases- Regress