Call Center Rep - (Fall River, MA)

Builds rapport and assists customers by answering product and service questions Maintains accurate customer records by updating account details from orders placed, returns processed or questions answered Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, customer retention and satisfaction. Effectively and efficiently handle a large amount of incoming calls (40+ calls a day) on a daily basis Identifies, researches and resolves a high volume of customer issues and inquiries received via telephone or E-Mail. Consults with the Supervisor/Manager to troubleshoot escalated issues. Maintains solid customer relationships by handling inquiries and concerns in a timely and professional manner as well as carry on personable and engaging conversations, working efficiently to respect the customers time.