Help Desk Analyst - (Worcester, MA)

7 - 9yrS OF BACKGROUND IN THE FOLLOWING: RESPONSIBILITIES: Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed. COMPETENCIES: Excellent customer service, interpersonal, organizational and communication abilities Expertise to work in a high energy changing environment Understanding of Windows based applications Familiarity with relevant operating systems, the Lotus and Microsoft Suite of products