Claims Examiner I - (Brentwood, TN)

Basic Purpose and Objective of the Position: This position works in a team environment to process life insurance claims on Protective Life issued policies as well as acquired policies. This position will handle calls from customers, agents, funeral homes, attorneys, etc. Strong communication abilities are required. This job requires someone with excellent attention to information, basic knowledge of life insurance, above average computer keyboarding skills and a professional demeanor. Responsibilities: •Process claims – review insured’s file and death claim documents to determine eligibility in accordance with the terms of the insurance contract and applicable laws. •Answering calls – Customer calls from ACD line as well as communicating internally with other departments •Correspondence – Respond in writing to customer inquires •Research – research customer inquiries by reading policies, the file and reviewing the systems •Approve claims up to the approved set limits