Video Support Engineer - (Philadelphia, PA)

APEX Systems is supporting a Video Support Engineer in Center City, Philadelphia. If you are interested in being considered please send your most updated microsoft word resume to Technical Recruiter,Jayme Polito, at XXXX@apexsystemsinc.com. Video Support Engineer Duties: This role is part of a team responsible for the continuous operation and performance of the enterprise video infrastructure. The Video Support Engineer will serve in a Tier one and Tier two role, responsible for the support of the global video conferencing and video on demand systems. This person will be responsible for the MACD (move, add, change, delete) work and trouble tickets. This position will be the 1st level escalation of P1 and P2 tickets as well as project work relating to the operational support of video infrastructure. This position will ensure high-quality service delivery through responsiveness to network problems, crisis management, and adherence to service levels and improvement initiatives.