Coordinator Total Rewards - (Atlantic City, NJ)

Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows. Ensures initial customer contact is courteous, informative, and thorough. Updates and maintains customer details to accurately reflect customer profile. Enters new customer accounts when necessary. Introduces the Total Rewards Tiered Card to new players, replaces lost cards for our guests, takes images of jackpot winners. Batches, counts, and assigns control tickets to incoming promotional data. Greets customers as a company representative and provides info concerning specific functions. Assists in coordination of special promotional events. Issues promotional amenities, redeems coupons, maintains accurate records, banks and inventory control records. Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.