Customer Care Specialist - (Omaha, NE)

To provide exceptional customer service support for guests of Carlson properties, ensuring a high degree of customer satisfaction, creating longterm customer loyalty and brand equity. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure routine calls are processed in adherence to established policies and procedures, utilizing Carlson's One-Stop Resolution process. Place outgoing calls on behalf of customers to resolve issues. Maintain open communication with property managers and owners. Maintain confidentiality of proprietary details and protect company assets. Expertise to make independent decisions, immediately resolve issues without unnecessary guidance or supervision; takes the initiative and responsibility to address difficult issues and problems when they arise.