Care Advocate - Verification of Benefits Coordinator - (King of Prussia, PA)

The Care Advocate Verification of Benefits Coordinator is the initial point of contact with RCA clients (patients, caregivers, referents, etc.), and is responsible for handling inbound calls (and/or emails, chats, texts, etc.) in the RCA Contact Center to screen individuals for treatment and eligibility for admissions to an RCA substance abuse and addiction facility. The Care Advocate Verification of Benefits Coordinator will exercise compassion and care in every single interaction while coordinating clients benefits for admission to a facility. The process for verification of benefits includes: using on-line tools to verify benefits, contacting insurance companies to verbally verify benefits, assisting all Contact Center staff in the education of possible patients benefits, and/or assisting in all day to day processes involving insurance. Specific Responsibilities :