Customer Service & Support Representative Sr - Customer Care Center - (Pittsburgh, PA)

Position OverviewAs a Customer Service & Support Representative within PNC's Customer Care Center organization, you will be based in Pittsburgh, PA.Job Profile Performs advanced customer service activities and initiatives for a wide range of products and services. Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves complex or reoccurring issues and may also refer to management. May interact with higher levels within the customer organization. Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. Serves as a coach or mentor and may serve as a trainer to the customer service team. Documents customer interactions and completes service requests. Core Competencies Manages Risk - Basic Background