Training Manager (TX) - (San Antonio, TX)

Lead, develop and motive a high performance team of Trainers to deliver excellent technical support and customer service in an accurate and timely manner Lead and serve as primary contact for training program Coach, mentor and train trainers Conduct regular and effective team meetings Conduct employee 1 on one's and monthly focal performance reviews Apply a balance management approach with equal emphasis on business and people management results. Drive Quality and Training metrics to meet committed key performance metrics Analyze customer satisfaction surveys results, develop and implement appropriate action plans to improve agent customer service skill sets Determine team readiness qualifications and training plans Communicate with all customer segments, support professionals and business partners Foster collaboration and knowledge sharing between all groups Provide frequent and regular mentoring sessions with teammates Manage to reporting statistics and Training data