Desktop Specialist Job - (Westlake, OH)

American Greetings is recruiting for a Desktop Specialist to join the IT division at our world headquarters in Cleveland, Ohio. The Desktop Specialist assignments include: * Liaison Installs, Moves, Adds, Changes (IMAC) team * Perform second level support, identifying and resolving desktop issues. * Perform routine maintenance activities - patching and quarterly audit events * Perform third level support, identifying root cause with strategic solutions to problems * Perform user, system and support qualifications. * Provide functional and technical written evaluations of products and operating system upgrades and patches * Develop, organize and maintain standard operational procedures * Create desktop/laptop build processes for domestic /global sites * Create and communicate systems and application standards * Create and maintain systems documentation for testing and validation * Package software and design distribution methods * Perform software distribution and patch management to Windows PC's, laptops