Help Desk Technician/Secret Clearance required Job - (Montgomery, AL)

Position description Provides technical support and troubleshooting to network; desktop; and/or systems hardware and software. 1. Screens; refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Installs; configures; and upgrades computer hardware and software. 3. Provides end-user software troubleshooting and support. 4. Applies diagnostic techniques to identify problems; investigate causes; and recommend solutions. 5. Provides troubleshooting and support. 6. Assists in the administration of e-mail systems. 7. Provides phone and help-desk support for local and off-site users. 8. Maintains current understanding of relevant technologies as assigned. 9. Participates in special projects as required. Education Associates Degree in a related technical discipline; or the equivalent combination of education; technical certifications or training; or work background.