Collections Spec CHA - (Charlotte, NC)

Essential Job Functions: Perform collections activity based on collection queue/production goals. Follow all required FDCPA regulations and system procedures. Maintain a working understanding of client policies and procedures. Maintain acceptable call quality as determined by the Management staff. Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently. Close out an appropriate number of accounts each month as determined by Management. Be a mentor to new employees and assist in their training and development. Work with insurance companies and completing any necessary correspondence to facilitate account resolution. All other duties as assigned Requirements: Knowledge: Working expertise of collections. Capable of meeting production goals. High-school certificate or equivalent.