TS Cleared Help Desk Technician - (Chicago, IL)

Position overview Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. 1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Installs, configures, and upgrades computer hardware and software. 3. Provides end-user software troubleshooting and support. 4. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions. 5. Provides troubleshooting and support. 6. Assists in the administration of e-mail systems. 7. Provides phone and help-desk support for local and off-site users. 8. Maintains working expertise of relevant technologies as assigned. 9. Participates in special projects as required. Education 1. Requires a High-school diploma or GED. 2. Associate's Degree preferred. Requirements 1-three years of directly related experience supporting help desk operations or customer service.