RFT Instructor - (Hattiesburg, MS)

Position details Acting Instructor * Conduct classes for Contact Center Customer Service Representatives for both Medicare and Marketplace. Identify performance issues; provide corrective action and suggest termination for Customer Service Representatives not meeting performance criteria in the training class. * Conduct Supervisor and Leadership classes for managers; supervisors and support staff. * Conduct Support Staff training and Supervisory Learning Labs to ensure Supervisors have knowledge of operational changes. * Facilitate learning labs and skill building activities with teams that have been identified as low performers. * Provide technical ability and training for the alternate channels; such as TTY; Web Chat; Email and Written Correspondence. * Provide follow-up coaching about job performance and quality assurance to new employees after training; Coach new hires to improve performance and prevent termination.