Warehouse Clerk - (Elgin, IL)

Customer Service Representative - Bi-lingual Japanese The perfect candidate will serve as the Lead Customer Service Representative for the location. Customer Service Daily interaction with customers Reconciling customer service issues Verifying daily receiving/shipping transactions are accurate Ensure customer reports, notifications and inquiries are completed timely Work with management to resolve and prevent customer service issues New customer set-up D&B report and credit approval New customer orientation and tutorial New part number set-up Drive Quality Management System implementation for existing lines of business Oversee the development of documented work instructions, processes and standard operation procedures Audit, track and report process compliance Drive Continuous Improvement initiatives for all business activity Assist with Root Cause analysis Establish corrective and preventative action measures Audit